Roles and responsibilities:

  • Provide quick services to every customer (problem identification, support and resolution functions).
  • Record and monitor problems being reported to ICT,
  • Update users on status of problems, and report on service level metrics for services provided.
  • Track and report on Service Level performance.
  • Maintain failed office equipment (printer, ups, computer, laptops, phones, network devices).
  • Perform preventive maintenance regularly.
  • Keep an inventory of maintained and replaced items.
  • Prepare depreciation, discarding and replacement plan for equipment.


ICT Director
Wolkite University
Wolkite, 07
Mobile: +251912104211
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