Roles and responsibilities:
- Provide quick services to every customer (problem identification, support and resolution functions).
- Record and monitor problems being reported to ICT,
- Update users on status of problems, and report on service level metrics for services provided.
- Track and report on Service Level performance.
- Maintain failed office equipment (printer, ups, computer, laptops, phones, network devices).
- Perform preventive maintenance regularly.
- Keep an inventory of maintained and replaced items.
- Prepare depreciation, discarding and replacement plan for equipment.
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